Refund and Returns Policy
Effective Date: 03/01/2026
At The Xclusive Look, we stand behind our products and want you to love your purchase.
RETURNS
Returns accepted within 14 days of delivery
Items must be:
Unworn
Unwashed
In original condition with tags
NON-RETURNABLE ITEMS
Sale items
Final clearance items
Intimate or personal-use items
REFUNDS
Approved returns will be refunded to the original payment method
Shipping costs are non-refundable
EXCHANGES
Exchanges are subject to product availability
If unavailable, a refund will be issued
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery
Include photos
RETURN SHIPPING
Customer is responsible for return shipping unless item is defective
CONTACT
SHIPPING POLICY
Effective Date: 03/01/2026
PROCESSING TIME
Orders are processed within 1–3 business days
SHIPPING TIME
Standard Shipping: 3–7 business days
Expedited options available at checkout
ORDER TRACKING
Tracking will be emailed once your order ships
DELAYS
We are not responsible for delays caused by:
Shipping carriers
Weather
Holidays
LOST OR STOLEN PACKAGES
Once marked delivered, we are not responsible
Please contact the carrier directly
INCORRECT ADDRESS
Customers are responsible for entering correct shipping information
Orders may not be refunded if shipped to incorrect address