ORDERS

Browse our collections, select your size, and click Add to Cart. When you’re ready, proceed to checkout and follow the steps to complete your purchase.

Orders are processed quickly. Please contact us within 12 hours of placing your order at: info@thexclusivelook.com We cannot guarantee changes once your order has been processed.

Yes — you will receive a confirmation email immediately after your order is placed.

SHIPPING

  • Processing Time: 1–3 business days
  • Shipping Time: 3–7 business days (standard)
Yes — expedited options are available at checkout.
Once your order ships, you will receive a tracking number via email.
Once a package is marked delivered, we are not responsible for lost or stolen items. Please contact the shipping carrier directly for assistance.

RETURNS & REFUNDS

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
No — the following items are final sale:
  • Sale items
  • Clearance items
  • Personal-use items

Email us at:
info@thexclusivelook.com
Include your order number and reason for return.

Refunds are processed after your return is received and inspected. Funds will be issued to your original payment method.

PAYMENTS

We accept:

  • Credit/Debit Cards
  • Apple Pay / Google Pay
  • Afterpay (Buy Now, Pay Later)
Yes — we offer Afterpay, allowing you to split your purchase into manageable payments.

PRODUCTS & SIZING

Please refer to the size guide available on each product page. If you’re between sizes, we recommend sizing up for the best fit.
Some items may return, but many are released in limited quantities. We recommend purchasing when available.

PROMOTIONS & MARKETING

We occasionally release exclusive promotions. Join our email or SMS list to stay updated.

Discount codes may have:

  • Expiration dates

  • Product exclusions

  • Usage limits

Contact

For support or inquiries, contact us at: info@thexclusivelook.com
We typically respond within 24–48 business hours.